Working Hours

The customer’s shall give access within DJC Plumbing & Heating Services usual working hours. 8am – 5pm In the event of this not being given and overtime being worked at the customer’s request, the extra cost will be chargeable in addition to the quoted price.

Programme of work

Every effort will be made to meet the requirements of the customer but no guarantee can be given of the date of commencement of completion of work. DJC Plumbing & Heating Services accepts no reasonability for any delay in the execution of work or damage or inconvenience caused due to labour disputes, fire, accident, non-delivery or shortage of materials or other causes beyond DJC Plumbing & Heating Services control. Occasionally DJC Plumbing & Heating Services attempts to effect a repair or to clear a drain will be unsuccessful. Provided that DJC Plumbing & Heating Services decision to attempt the work was made in good faith, all time spent in conducting such work will be charged for normal rates, even where the work is unsuccessful.

Making Good etc.

Whilst every care will be taken by DJC Plumbing & Heating Services they accept no responsibility for any damage to plaster work, decorations, flooring, tiles, carpets etc, necessarily consequent upon the execution for the work unless specifically provided for in the quotation. Cuts or holes made to allow for equipment will be made good but not permanently or decorated. Floor boards will not be permanently fixed.

Water heating / Power Flushing

Quotations for water heating installations, repairs or power flushing are based on the assumption that the existing plumbing system is in a satisfactory condition. No responsibility is accepted for defects arising in water tanks pipes or fitting etc during or subsequent to installations or power flushing work carried out by DJC Plumbing & Heating Services.


Any licence, permit or other authority necessary for any execution of the work shall be obtained by the customer.


Subject as mentioned below, DJC Plumbing & Heating Services quarantine all equipment installation and apparatus supplied and fixed or supplied only under the quotation for a period of 100 days from the date of completion of the work and undertakes to repair or replace the same as its option in the event them becoming defective and/or to remedy any defects which are found to be due to faulty workmanship within that period, free of cost unless otherwise specified in the quotation.

DJC Plumbing & Heating Services guarantee does not cover drain or blockages clearance.

DJC Plumbing & Heating Services guarantee does not cover any temporary repairs.

DJC Plumbing & Heating Services guarantee does not defects due to fair wear an tear, the replacement of immersion thermostats, fuses or any causes beyond the control of DJC Plumbing & Heating Services then the guarantee shall be null and void.


Invoices are strictly net and the quoted price will be adjusted to meet any price variations in labour or materials accruing after the date or quotation.

Terms of Payments

Payment shall become due on demand of completion of work, either by debit/credit card or cash we do not except cheques, all credit card payments incur a 3% charge. There is a minimum one hour charge on all works, all diagnostic work is chargeable

All deposits paid towards the purchase of materials and/or towards the total charge contracts will be strictly non-returnable.

In the event of a progress payment not being made in full within the time above mention DJC Plumbing & Heating Services shall have the right to stop all work forthwith and shall at its option be entitled to treat the contact as having been repudiated by the customer for the work done and materials supplied on a quantum merit basis, without prejudice to DJC Plumbing & Heating Services right to claim damages for breach of contract or any loss incurred in respect of plant or materials purchased or prepared for the work, but should DJC Plumbing & Heating Services elect to resume work upon such payment being made the expense incurred by such stoppage and subsequent resumption of shall be chargeable to the customer in addition to the quoted price. The non-completion of the building as a whole or the work of any other trade shall not affect or delay any payment due to DJC Plumbing & Heating Services retain a lieu upon all materials, plant and machinery, even though installed or delivered on site, for the whole of any unpaid balance due to DJC Plumbing & Heating Services hereunder. Any remaining DJC Plumbing & Heating Services property until paid in full, but DJC Plumbing & Heating Services shall be entitled to bring action for the price of such goods even though property therein has not passed.

Extra Cost

In the event of suspension or cancellation of work at the request of the customer or lack of instruction or delay on site caused by matters beyond the control of DJC Plumbing & Heating Services expenses thereby incurred shall be chargeable to the customer, the extra cost incurred including reasonable additions for administration expenses and overhead charged will be met by the customer.

Provisional Sums, Variations and additions Contract

Where the quotation includes a provisional sum for meeting the cost of provisional or specialists work to be done or materials or apparatus to be supplied, such sums shall be expended or used wholly or in part, at the discretion of the customer and entirely as he/she may desire or direct. Charges for work carried out by DJC Plumbing & Heating Services included in any provisional sums and charges for additions and variations to the contract shall in the absence of supplementary estimates, be invoiced standard day work rates for contract additions in accordance with the quotation or otherwise agreed beforehand.

Consequential Loss or Damage

DJC Plumbing & Heating Services shall not be responsible for any consequential damage or loss arising out of the performance (or non performance) of the contract.

Damage in Transit

Where the price quoted includes delivery DJC Plumbing & Heating Services repair or replace free of charge. Goods.

Scope of Conditions of contract

These conditions of contract will apply in full to all quotations and work carried out (and) or apparatus supplied by DJC Plumbing & Heating Services under such quotations except where specifically agreed in writing to the contrary. Save in the event of death or injury. DJC Plumbing & Heating Services liability in negligence arising from the supply of goods or services shall in no event exceed the value of the goods or services supplied.


The price quoted is subject to any subsequent in taxation.

Unfair Contract Terms

If the customer deals as a consumer as defined in section 12 of the Unfair Contract Terms Act 1977, the customers statutory rights in relation to any terms implied by the sale of goods Act 1979 to be affected.



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